Business
Help
Cancellations and refunds

Cancellations and refunds

Cancelling a sale or refunding an order, in full or in part.

1 article

Refunding an order

Cancelling a sale or refunding an order, in full or in part.

Still have questions?

Leave your details, we call you

hola@capyplazo.com

Monday to Friday, 9:00 to 19:00, Mexico City time.

One credit for Mexico: online, at the counter and in the app. Stores receive the full amount of every sale.

For your business

PersonalSoon

How it works
Where to shop
Help center
Claims

For business

Sell with Capyplazo
Merchant support
For developers
Talk to sales

Company

About us
Careers
Blog
Contact

Legal

Legal Hub
Privacy Notice
Cookies
PROFECO

How it works
Where to shop
Help center
Claims

Sell with Capyplazo
Merchant support
For developers
Talk to sales

About us
Careers
Blog
Contact

Legal Hub
Privacy Notice
Cookies
PROFECO

Credit offered under the Capyplazo brand in Mexico will be granted subject to the applicable law, including the Law for the Transparency and Ordering of Financial Services, and to the supervision of the Federal Consumer Protection Agency (PROFECO).

The information on this website is for information only and does not constitute a binding offer. The terms that apply to each business are set out in its agreement with Capyplazo. Woo, Tiendanube, Shopify, VTEX and Magento are trademarks of their owners.

© 2026 Capyplazo. All rights reserved.

Your privacy choices